Never stop learning [July/August print edition]

Each edition, Purchasingb2b will profile a member of Canada's procurement and supply chain community.

September 7, 2012
by Purchasingb2b Staff

James Moore, manager, administration, procurement business solutions, at Rogers Communications

Q: What’s your educational background and work history?
I graduated from Sheridan College with a major in corporate finance. I was fortunate to move into the Sears catalogue store management program, training in Timmins and eventually managing the store in Huntsville. I then spent a few years in sales, supervising an order desk for a packaging company and other customer service roles. I moved into purchasing in 1987—with many stops in procurement—before landing at Rogers. Each step has been a learning experience in terms of new products and systems. I’ve studied for and received my designation as a Certified Professional Purchaser and Corporate Travel Expert.
Q: How did you get into procurement and supply chain?
I had a manager while working in a customer service role that knew I wanted to advance. He recognized that the only role for me to move into was his job, so he recommended me for an open buyer’s role. I loved it, as it involved all aspects of the company. I supported sales, finance, design, quality and anyone involved with getting the products to market. Procurement is like the wheel’s hub with spokes to all other departments.

Q: What is your current role?

I’m a manger in the Rogers Communications strategic procurement services group. I have a team of five responsible for indirect spend and travel. We take requirements right from inception through to contracting.

Q: What do you like most about your position?
I like that Rogers is such a dynamic company. Having worked for many multinationals it’s nice to work for a company where decisions are made in Canada. We can go from supporting wireless one day to working with the Toronto Blue Jays the next. Not many companies offer that. Also, the role I’m in affects many services that are critical to the enterprise.

Q: Why have you chosen procurement as your career?
I had a chance early in my career to return to sales but chose not to. I felt procurement was the area with the most potential as I was learning about all facets of the operation. While you may not be an expert in every area of the company, you certainly have a better understanding of other areas than most other employees.

Q: What’s your proudest moment?
One is the launch of our travel program. We went coast-to-coast twice in six weeks with over 60-percent online adoption in six months. Another is getting my designation as a Certified Professional Purchaser (CPP). At that time you appeared before a board of examiners for an oral examination. For me it was the Friday before Thanksgiving. It made for a thankful weekend.

Q: What are your future career and education plans?
The travel role has introduced me to new responsibilities. I’m involved with the Global Business Travel Association (GBTA) Academy, taking the managers-level education program. I’m happy with my role but want to evolve the position and mentor others.

Q: What advice/comments would you give others entering the field?
Be committed, as it’s truly a vocation that requires continual learning. The professional development journey never ends, there are just stops along the way. Enjoy it because as soon as it feels like a job it’s time to move on.

Would you or someone you know make a good procurement profile? Email editor Michael Power at