Travel managers rating traveller comfort as significant held at 52 percent
October 19, 2016
Beijing—A new study, The Evolution Of Airline Agreements, released by the Association of Corporate Travel Executives (ACTE) shows the concept of the “strategic airline” is on the rise among business travel managers and will factor into carrier negotiation over the next two years.
Presented to the industry at ACTE’s Beijing global travel conference last summer, the report showed that while 89 percent of survey respondents are satisfied with current airline agreements, 81 percent would be focusing their energies on carriers deemed crucial to the corporate objective. The mechanism for those negotiations is well-established.
“Seventy-seven percent of respondent travel managers conduct regularly scheduled meetings with their carriers, and that same percentage cites these meetings lead to action,” said ACTE president Kurt Knackstedt. “Strategic relationships develop from open and honest dialogue between parties, and in well-managed corporate programs we see a growing understanding of this approach to air contracting which is very encouraging.”
The report indicates a third of respondents now rely on the expertise of third-party specialists to unlock discounts through data analytics. The number of travel managers rating traveller comfort as a significant part of an airline agreement held steady at 52 percent, but this is expected to increase over the next two years as traveller centricity drives higher savings through compliance.
The report illustrates how the approach to airline agreements differs by region. For example:
The report also explores the impact of ancillary merchandising on the cost of air travel. Despite the anticipated trend of marketing directly to business travellers, the report claims most travellers cannot use the online booking tool “to buy fee-based extras that enhance traveller comfort, such as fast track passes for airport security or lounge access.” This is not expected to change anytime soon.
Overall, 212 professionals responsible for running managed travel in their corporations took part in an airline agreement survey run by ACTE between July 4 and 22, 2016, which became the basis of this report. Ninety-one percent of respondents were corporate travel managers with mature programs. Forty-six percent of respondents are located in the Americas, with 36 percent in the EMEA and 19 percent in the APAC regions.