Study evaluates travel management trends and policies
ALEXANDRIA, VA: The GBTA Foundation, the research arm of the Global Business Travel Association, and Egencia, the corporate travel arm of Expedia, Inc., have released the 2011 Corporate Travel Policy Benchmarking and Insight study. The study evaluates travel management trends and policies in North America and Europe and assesses travel policy effectiveness.
“GBTA Foundation research has shown that although business travel continues to rebound from its recession lows, it is growing at a much slower rate than we would like to see,” said Michael W. McCormick, GBTA executive director and COO. “The importance of a carefully managed travel program has never been more important. The 2010 study clearly established the effectiveness of travel policy to help organizations minimize corporate travel costs and we expect this year’s report will be even more effective now that we have points of comparison.”
Based on best practices and insights from 651 travel buyers, mostly in North America, the study looks at policy mandates versus guidelines, consolidation, booking procedures, class of service, advanced purchase, pre-trip approval, groups/meetings and emergencies, ancillary fees, and other issues.
The 2011 survey collected information on if and how companies track ancillary fees, finding that 21 percent of travel managers track these fees. Those that do track them rely on data from internal expense reimbursement systems (81 percent), corporate charge cards (53 percent), or travel management companies (23 percent). Of the 79 percent of travel managers that do not track ancillary expenses, 41 percent plan to do so in the next 12 months, and another 6 percent said they will within the next two years. Five percent believe it will take longer than two years or will never happen, and 42 percent said they do not know.