Hino medium duty truck owners most satisfied according to 2010 JD Power study
January 4, 2011
by Fleet Management staff
NOVI, MICHIGAN: Hino Trucks engines rank highest in customer satisfaction among conventional medium duty truck owners for a third year in a row according to the JD Power and Associates 2010 US Medium Duty Truck Engine and Transmission Customer Satisfaction Study.
The study, now in its third year, measures customer perceptions of 2009 model year Class 5, 6 and 7 gasoline and diesel engines, and provides manufacturers with a comprehensive and objective measure of customer satisfaction with the products and related dealer service. Eight factors are measured to determine overall engine satisfaction and include: engine reliability and dependability; accessibility to components for service/maintenance; engine warranty; engine control module (ECM); maintaining speeds on grades; average fuel economy; vibration at idle; and acceleration when fully loaded.
“The fact that Hino’s proprietary engine has received this award for each of the three years the award has been given is a tremendous accomplishment,” noted Glenn Ellis, vice-president of marketing & dealers operations for Hino Trucks. “As the emission regulations continue to challenge the engine manufactures to produce more efficient, cleaner engines, Hino is proud to meet this challenge and maintain the quality, durability and reliability our customers demand.”
Hino Trucks performed particularly well in engine reliability and dependability, average fuel economy and vibration at idle. According to JD Power and Associates, Hino continues to satisfy its owners by focusing its efforts on the most important aspects of customer satisfaction and maintaining high quality in their engines.
In addition to the engine award, Hino Trucks ranks highest among conventional medium duty trucks in the 2010 JD Power and Associates Medium Duty Truck Customer Satisfaction Study.
Looking to the future, Hino Trucks continues to plan for new technologies and models that meet and exceed both environmental and customer needs. During the 2011 Work Truck Show in Indianapolis, Hino will introduce its next generation proprietary hybrid system in a newly designed class 4 and 5 cab over engine (COE) truck line-up specifically engineered to meet the unique needs of the US market.
Hino Trucks is a Toyota Group Company that assembles, sells and services class 4-7 commercial trucks in the US and is headquartered in Novi, Michigan.