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General Dynamics wins contract from US Census Bureau

Company will provide contact-center systems and operations support for the 2020 Decennial Census


September 26, 2016
by PurchasingB2B Staff

FAIRFAX, Va.—General Dynamics Information Technology has been awarded a contract to provide contact-center systems and operations support for the U.S. Census Bureau’s 2020 Census Questionnaire Assistance (CQA) program. The single-award contract has a value of about $430 million over five years.

Under the contract, General Dynamics Information Technology will deliver its Customer Experience Platform solution, hire and train new staff, provide equipment and facilities, perform technology integration and testing and deliver a multi-channel, multi-lingual contact center.

“General Dynamics Information Technology has extensive experience providing cutting-edge IT services,” said Marcus Collier, senior vice-president of General Dynamics Information Technology’s Health and Civilian Solutions division. “The CQA program is a key component of the 2020 Decennial Census and our world-class customer experience solution will help the U.S. Census Bureau achieve mission success.”

In 2010, General Dynamics Information Technology supported the U.S. Census Bureau and managed data capture and citizen-contact operations. During that time, the company processed more than 75 million census forms and handled more than 11.5 million citizen-contacts.